Accessing Care During the Pandemic

If you have been asked to come to the surgery for an appointment please arrive wearing a mouth and nose covering, if you don't you may not be seen. 

Thank you



Contacting your GP

During the COVID-19 pandemic, GP surgeries are working hard to continue providing healthcare to our patients.  We would like to thank all of our patients for the help you have given us so far, but we also want to make sure you contact us if you think you are unwell or need help from a clinician.  We have had to adopt a new way of working, but we are still here to support you with your health needs.

We are offering telephone and video consultations where you can discuss any concerns you may have. 


 If the doctor feels you need to have a physcial examination, further arrangements will be made for you to be seen. Face to face baby check, immunisation and other essential nursing appointments can still be made. 

You will be contacted on the morning of your appointment to be triaged before coming in. To enable us to continue to offer our services, please do not attend the practice unless you have been specifically asked to come in. 

This is to reduce the need for you to make unnecessary trips out of the house and to protect those who do have to attend the surgery (patients and staff). 


Online consultations 

You can access our 24/7 online consultation and symptom checker through doctorlink by clicking here.  You will be asked a series of questions to assess your health needs.  You will then either be given advice, or advised you need an appointment, at which point the surgery will be in contact to offer an appointment with in the recommended time frame. 


Opening Times 

To ensure we are adequately staffed, we have temporarily closed our Surbiton and Tudor Drive Branches and amended our opening hours to 8:00-18:30, Monday to Friday.


Repeat Prescriptions 

Please request your prescription through the online portal, via email ( or your chemist instead of coming down to the surgery.  Your prescription will be sent electronically to the pharmacy of your choice.  If you would usually collect your prescription from the surgery, please let us know which pharmacy you would like to collect your medication from instead. 

COVID Vaccination Update      

The practices across the borough continue to vaccine our patients in line with NHS England guidance.  In line with this guidance we have moved to Group 6 patients – this group is for patients aged 16-64 with specific underlying health conditions.   

NHS England requires us to work in groups of practices to deliver some of the vaccine however, the majority of our patients vaccines will be delivered from The Orchard Practice.  We receive regular deliveries and will be contacting patients in order of the group priorities set out below. 


Group 1 Residents in care homes for older adults and their carers 
Group 2 80-year-olds and over and frontline health and social care workers 
Group 3 75-year-olds and over
Group 4 70-year-olds and over and clinically extremely vulnerable individuals
Group 5 65-year-olds and over
Group 6 16- to 64-year-olds with serious underlying health conditions
60-year-olds and over
55-year-olds and over
50-year-olds and over

I am in Groups 1-4 and have not yet had my vaccine

Throughout January we telephoned and sent text messages, to those who have given us consent to do so,  to all our Group 1-4 patients to invite them in for a vaccine.  Finally, we sent letters on 8th February 2021 to all our remaining patients in groups 1-4 who had not had their vaccine. 

If you are in Groups 1-4 and have not had your vaccine, please contact us and we will fit you in to the next available appointment. 

Although you may have read about the national target to complete these groups by 15th February, there is no deadline for you to make an appointment if you have not done so, so please do contact us.  We will continue to try to get in touch with any of our Group 1-4 patients who have not yet had their vaccine over the coming weeks.

Group 5 patients (65-69 year olds)

Patients in group 5 will be contacted by the central NHS to go to local mass vaccination centres. These are held at Hawks Road, Kingston and Epsom Racecourse, Epsom. 

However, if you would rather have your vaccine with the practice please do get in touch and we will be able to make you an appointment in our next available clinic.

Which vaccine will I have?

We will receive Pfizer and Astra Zeneca vaccine.  It will not be possible to choose which vaccine you receive as we are not in control of the supplies we receive from NHS England. 

How many doses do I need?

You require 2 doses of either Pfizer or Astra Zeneca.  NHS England and the Joint Committee on Immunisation and Vaccination guidance is for both vaccines to be given at 12 week intervals.  You can read more about this and the vaccination programme in general here:

What do I do if I am housebound?

We have been vaccinating our housebound patients since mid January.  If you are housebound and have not had your vaccine, please get in touch with the practice and we will ensure we come to you during our next vaccine visits.

What to do if you miss your appointment

If you miss your appointment or are unable to attend either of your doses please contact the practice as soon as possible to re-arrange.  The practice may not be able to give you a second appointment straight away, but will contact you once further appointments are available. 

Please visit the link below for further information about how the vaccine programme is being rolled out:


Where can you find help in the community? 

There is a lot of information on how to get help from the local community on the Connected Kingston website.  You can also call Kingston Stronger Together on 020 8547 5000.


Nursing appointments

Our nurses are still seeing patients in the practice, so please contact reception if you feel you need to see one.  You will be contacted before your appointment to confirm you do not have any coronavirus symptoms before you come in.

What to do if you have symptoms of Coronavirus

If you or someone in your household is experiencing symptoms of COVID-19, you will need to self-isolate.  The symptoms are:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours.  (if you usually have a cough, it may be worse than usual.
  • A loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal.

Most people with coronavirus have at least one of the above symptoms.

The individual who has symptoms should stay at home for atleast 10 days from the day the symptoms started. You should arrange to have a test to see if you have COVID-19.  This can be done through the NHS by clicking here.  Any one you live with should not leave home for 10 days or for at least 10 days after displaying symptoms, even if symptoms develop 9 days after the self-isolation period starts. 

You should continue to isolate after 10 days if you still have a temperature and seek advice through the coronavirus service (linked below).  You do not need to continue to isolate after 10 days if you only have a cough or loss of taste or smell.  These symptoms can last for several weeks after an infection has gone. 

You should also alert people who you do not live with and have had close contact within the last 48 hours to let them know you have symptoms of COVID-19. 

If you are worried about your symptoms or are not sure what to do, use the NHS 111 online coronavirus service.

If you develop symptoms again after any period of isolation, you must start isolating again as soon as you experience them. 


Can I get a letter from the practice? 

If you are isolating and you cannot work from home, your employer might ask for an isolation note.  You can request one online through NHS 111 by clicking here

If you have an age, health or disability reason for not wearing a face covering, you should not routinely be asked to give any written evidence of this.  Therefore the practice will not process any requests for exemption letters. You can find template exemption cards by clicking here


What can I do if I’m struggling with my mental health?

The coronavirus outbreak has had a big impact on everyone’s lives.  During this period of social distancing and staying at home, you may start to feel low, worried, anxious and concerned about the health of yourself and your loved ones.  This can start to have an impact on your mental health, so it is very important to look after your mind as well as your physical health.

There’s lots of helpful advice on how to maintain your mental health on the government website

If you feel you are struggling with your mental health, you can contact us to speak to a GP. Alternatively here is a list of NHS approved helplines here

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