Practice Team

Practice Manager

Ellie Roberts

Ellie has worked at Orchard since 2011, and before that at our sister surgery The Churchill Medical Centre since 2006.

 

Management team

Assistant Manager – Julia Wells

Julia is the longest serving member of staff, having worked at The Orchard Practice for over 25 years.  Julia is able to help with a wide range of administrative queries and leads the wider administration team.

 

Reception Manager - Hayley Newton

Hayley has worked at the practice since 2014 and the is first point of contact for any queries relating to reception.  She is currently working towards her diploma in practice management

 

Training & HR Manager -  Joanna Hoppe

 

Reception Team

Our reception team are able to help with a wide range of queries and have a wide range of training to enable them to assist you.  In order to ensure they are able to help you and direct you to the correct member of the practice or wider healthcare team they may ask for more information about your call.

The team deal with the following areas or work at the practice and are happy to help with any queries you may have:

 

Secretarial team

Secretarial Manager – Lesley Cunningham

Secretary - Janet

Our secretarial team deal with all referrals generated by the GPs and nurses at the practice.  Routine referrals are prepared within 5 working days and urgent referrals within one working day.

The team also deals with incoming private work from insurance companies, as well as work from other outside agencies such as the DWP or DVLA.  

Patient Request For Private Work

NON-NHS FEES

The team are able to help with any queries relating to hospital appointments or any forms requiring completion by the GPs.

ADMIN ROOM